Before you buy from AURACART VENTURES SDN BHD 202601025945 (1688041-A), it helps to know when a return is actually possible — here’s the full picture.
Eligibility
As a rule, items aren’t exchangeable or refundable, and only four situations change that.
Wrong item — we sent something other than what you ordered.
Mismatched listing — what arrived doesn’t match the specifications, description, features or information we advertised.
Damaged on arrival — the item is spoiled, damaged or defective the moment it reaches you.
Late delivery — the parcel arrived later than our Shipping Policy promises.
Evidence
Claims under any of those four need to be backed up, so keep the following on hand.
An unboxing video that runs continuously from the sealed, unopened parcel through the shipping label, the packaging and the item itself.
A first-use video, where the fault only shows up once you actually use the item.
Photos or order details, or anything else we ask you for to support the claim.
Process
You have a narrow window to act, so don’t sit on it.
Within 24 hours of receiving your item, email your request to auracartventures@outlook.com.
Anything after that 24-hour window, or sent without the evidence above, won’t be accepted.
Still unsure whether your case qualifies? We’d rather sort it out than leave you guessing — reach us here:
📧 Email: auracartventures@outlook.com
🏢 Address: NO. 1647 GROUND FLOOR, JALAN KULIM, TAMAN MACHANG BUBOK, 14020 BUKIT MERTAJAM PULAU PINANG
🌐 Website: https://auracartventures.com/contact-us/